The cohort customers analysis is a useful tool for customer behavior analysis using a large data set. A cohort analysis studies the activity of a certain segment of customers or users. It includes customers retention calculation, customer lifetime value analysis, and other relevant metrics. Cohort analysis shows how a company can gain more in-depth insight into the behavior of its customers. It can later leverage this insight to build successful growth strategies. Instead of looking at customers individually, they are placed into related groups known as cohorts in a cohort analysis. A company can use cohort analysis to analyze customer behavior across the lifecycle of each customer. It helps to understand the lifecycle that each customer goes through, and, therefore, companies can use cohort analysis to understand the trends and patterns of customers' behavior. Cohort analysis is an extremely important part of customer retention policy.
Cohort Customers Analysis Excel Template
Perform cohort customers analysis for your company with no efforts
Analyze your customers' behavior in detail
Evaluate your customer retention policy
Assess your customer lifecycle and see how you can improve it
