This is a ready-to-use Excel template helping to calculate and present the churn for your SaaS business.
It is available to download instantly and is very detailed in order to best calculate your churn.
Churn rates are a very important metric for any Software as a Service business as high churn rates, coupled with long CAC payback periods, may lead to the business failing.
Churn describes the loss of the customer, user, or other paying entity. High churn rates thus mean high numbers of customers ending subscription with your business's product. Churn can be measured either through the churn of the customer, or the dollar churn.
One thing that is important with churn is the timeframe. If your churn is less than one year for the user, it would be better to record monthly or quarterly churn rates.
This SaaS Churn Excel Model Template comprises of 5 tabs, these include:
- Summary of churn
- Churn Charts
- Data Churn
- Control
- Instructions
You will be able to track both churn and retention rates.
If you have any questions regarding this model, don't hesitate to start a discussion below or reach out by private message.
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