Effortlessly track, manage, and analyze your customer support tickets with this comprehensive and easy-to-use Excel template.
1. Settings
Customize the template by defining Channels, Categories, Priority Levels, Statuses, and Customer Evaluation Ratings, which will be automatically used across all sheets for consistent and accurate reporting.
2. Assignees Registration
Register the names of your team members or assignees, which will be dynamically integrated into other sheets for assigning tasks and generating reports.
3. Ticket Database
This serves as the central repository for recording all customer ticket details, including issue type, priority, and resolution. The data entered here forms the foundation for calculations, reports, and dashboard visuals.
4. Monthly Status Report
Displays the monthly status of open and closed tickets for a specific year and includes visually engaging charts to provide insights into trends and performance.
5. Open Ticket Report
Features an interactive pivot table with slicers to filter and analyze unresolved tickets by category, priority, or assignee, helping to identify bottlenecks and ensure timely resolutions.
6. Dashboard
Presents an interactive, professionally designed dashboard offering a graphical summary of ticket statuses, trends, and performance metrics, providing actionable insights to enhance customer support efficiency.
This Issue Tracker Excel Template is ideal for businesses aiming to streamline their ticket management process while delivering professional-grade reports and analysis tools.
